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Category: Retail

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Navigating Safety Concerns: E-Scooters and E-Bikes as Christmas Presents

Christmas / Seasonal, Consumer Protection, Consumer Rights, Consumer Spending, Faulty Goods, Online Shopping, Retail / December 13, 2023

As the festive season approaches, the popularity of e-scooters and e-bikes as Christmas presents has soared, offering a convenient and eco-friendly alternative for many Scots. However, consumers must be vigilant about potential safety hazards associated with these products. The Office for Product Safety and Standards (OPSS) has released a crucial safety advisory, emphasizing the necessary …

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Three consumer rights and product quality definitions you need to know

Consumer Protection, Consumer Rights, Consumer Spending, Online Shopping, Retail / November 22, 2023
Know Your Rights

Consumer Rights Confirmed. Under the Consumer Rights Act (as with the Sale of Goods Act) all products must be of satisfactory quality, fit for purpose and as described whether they are physical or digital and must meet the following standards. 1. Fit for purpose:  The goods should be fit for the purpose they are supplied for, …

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Making the Most of our Money as Consumers – #simplifyspending

Consumer Protection, Consumer Spending, Cost of Living, Debt, Debt & Money, Household Goods, Retail, Saving Money, Sustainability / April 8, 2022

Everyone is seeing the cost of household bills and shopping increase. Whilst some are preparing to weather the storm, for many, the choice between heating and eating is becoming a stark reality. There are things we can do to reduce our outgoings and help stretch our money that little bit further. As part of Advice …

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Avoid A Money-Mishap this Boxing Day

Christmas / Seasonal, Consumer Protection, Consumer Rights, Consumer Spending, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

Research carried out by The Centre for Retail Research (CRR) and Vouchercodes.co.uk suggests that in 2019, the average UK household spent over £450 in the December and Boxing Day sales. With stores already slashing their prices in advance of Boxing Day 2020, it is easy to find yourself caught up in the excitement of bagging …

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Cyber Monday: Avoiding Counterfeit Electronics and Issues with Games Consoles

Black Friday / Cyber Monday, Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Counterfeit Goods, Electrical, Post, Retail, Safety, Technology / March 21, 2022

Black Friday and Cyber Monday are set to be more popular than ever this year, with many retailers offering early and extended sales on the must-have items for Christmas. Cyber Monday presents an opportunity to pick up the latest gadgets and electrical equipment, including the newest releases of games consoles. With the genuine retailers out …

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Counterfeit Goods: Impacts on Consumers and the Economy

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Counterfeit Goods, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

We all like to feel like we are getting value-for-money in anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …

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Shopping Online – Avoiding Hidden & Unfair Delivery Charges

Clothing / Accessories, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Deliveries, Legislation, Online Shopping, Retail / March 21, 2022

Unfair delivery charges, specifically increased costs for those living in what many would classify as ‘remote or rural’ areas, continues to be an ongoing issue for many Scottish consumers. This can take the form of small-print delivery information that is missed at the point of purchase, with consumers facing payment for additional charges post-purchase in the …

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Online Shopping – Understanding the Gimmicks and Making the Most of Your Money

Clothing / Accessories, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

Online shopping means easier access to purchase the things that we want, with delivery straight to our doors. With many offers available, and clever online and email marketing directed towards consumers, understanding the tricks of the trade that are used to convince us to make purchases are important in ensuring we avoid the pitfalls, and …

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Delivery Issues: Incorrect, Damaged or Stolen – What Are Our Rights?

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Criminal, Deliveries, Online Shopping, Retail / March 21, 2022

In yesterday’s article, we looked at consumer rights in relation to delays on deliveries, but what rights do consumers have in situations where items simply don’t arrive, or orders are incorrect or damaged? The way in which the process of deliveries is handled has changed in response to the coronavirus pandemic to limit the amount of …

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Amazon Prime Day: 13th & 14th October 2020 – Avoiding Disappointment through Informed Choices

Amazon Prime Day, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Deliveries, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

There are considerations for consumers when making purchases online at any time, but care should be taken during online events to ensure your purchases are safe and provide value-for-money. The impulse to purchase something straight away when we see a bargain is all too familiar for most of us. To ensure that our expectations are …

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