Consumeradvice

Consumer Spending

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products

Hot off the heels of National Consumer Week Scotland 2022 last week, Advice Direct Scotland are asking Scottish consumers to wear their ‘savvy shopper’ badges pride of place for a bit longer – to help avoid being caught out by counterfeit cosmetics and problematic products in the Black Friday and Cyber Monday sales. This year, …

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products Read More »

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED

Scots have been encouraged to make informed spending choices as National Consumer Week gets underway. With the cost-of-living crisis hitting household budgets, consumers are being urged to carefully consider purchases in the run-up to Christmas. National Consumer Week operates across the UK, and in Scotland it is led by Advice Direct Scotland – which runs …

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED Read More »

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. The goods should be the same as any sample or model that you were shown, match the seller’s description and be fit for any purpose that you made known to the trader. In this instance, …

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help? Read More »

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help?

When you purchase from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the seller’s description …

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help? Read More »

The Energy Bills Support Scheme (EBSS) – Your Questions Answered

With the Energy Bills Support Scheme (EBSS) payments set to kick off from the 1st of October, many are wondering what this will mean for them, how this will work, and when they will see the benefit. Prime Minster Liz Truss has previously confirmed a new ‘Energy Price Guarantee’ to halt escalating annual bills for …

The Energy Bills Support Scheme (EBSS) – Your Questions Answered Read More »

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights Read More »

I have had a landscape gardener working at my property, and they have told me they are nearly finished. They have supplied me with my final bill, which is almost double what was initially agreed. I do not think this is right. Can you help?

When contracting with a trader to provide a service, the agreements on a final price can differ. Some tradesmen may offer an estimate at the beginning of the job, whilst others may have agreed a set price with you based on the specifications the work. Quotes vs Estimates A set price is often referred to …

I have had a landscape gardener working at my property, and they have told me they are nearly finished. They have supplied me with my final bill, which is almost double what was initially agreed. I do not think this is right. Can you help? Read More »

Delayed and Cancelled Flights – Your Rights Explained

With news of flights being delayed and cancelled by airlines, it is important that we understand our rights in relation to refunds and compensation; the assistance that airlines should provide to delayed passengers; and how we can go about claiming it. With claims of staff shortages, air traffic control restrictions, runway works, and airport handling …

Delayed and Cancelled Flights – Your Rights Explained Read More »

I had work completed on my home, but it has not been finished correctly by the tradesmen, and I don’t know what to do. Can you help?

When you hire a trader to carry out work on your property, the Consumer Rights Act 2015 states that the trader should carry out that work using ‘reasonable care and skill’. That is a job that is completed to the level of care and skill expected of a competent trader within their profession. If you believe the level …

I had work completed on my home, but it has not been finished correctly by the tradesmen, and I don’t know what to do. Can you help? Read More »