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Unfair Delivery Charges – Don’t be Penalised by Your Postcode

In partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices, are committed to tackling unfair delivery charges across Scotland, which currently affect over 1 million consumers.

We have launched a new tool which will collect vital intelligence relating to unfair delivery charges, particularly for Scots residing in rural areas. Consumers who believe they have received unfair treatment when ordering an item for delivery can fill in a simple form (CLICK HERE). By answering a few simple questions, you could help us turn the tide against this unfair practice. will collate intelligence to be passed onto the appropriate authorities for further investigation.

Don’t be penalised by your postcode – we’re here to help. You can contact our expert consumer advisers on 0808 164 6000 if you’ve fallen victim to unfair delivery charges.

Check our Privacy Policy for information on how we safely and responsibly handle your data.  


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You can get free information from us on our Live Chat service or using the following options below:

Knowledge Centre

Delivery Law Consumer Advice and Reporting

You can find out more about delivery law here.

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You can find our privacy notice here. We will never sell your data.

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