Consumer Rights Confirmed.
Under the Consumer Rights Act (as with the Sale of Goods Act) all products must be of satisfactory quality, fit for purpose and as described whether they are physical or digital and must meet the following standards.
1. Fit for purpose:
The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
2. As described:
The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
3. Satisfactory quality:
Goods shouldn’t be faulty or damaged when you receive them but you should ask what a reasonable person would consider satisfactory for the goods in question.
For example, bargain-bucket products won’t be held to as high standards as luxury goods.
A product must be up to satisfactory quality and is durable, in other words how long it lasts. Durability covers areas such as product type, brand reputation, price point and how it is advertised; Therefore you may be able to claim for a premium branded product over six months from the date of purchase if you can prove that the item was defective, not matching the description or fit for purpose.
Find more information about your rights via the link below:
Knowledge Centre – Consumeradvice
Consumer rights – mygov.scot
Consumer Rights Act 2015 – GOV.UK (www.gov.uk)