REPORT A SCAM
Please note – The form below is for reporting suspected scams and suspicious activity. Scam cases reported by this method may not receive any further correspondence or contact.
To report an issue with a trader, if you have an ongoing issue that you need help with, or if you require anything else, please click HERE.
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Do you have questions about consumer rights? Having difficulty returning goods that you have purchased online?
More information on a number of consumer-related topics is available in our Knowledge Centre.
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Common Consumer Concerns
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ScamWatch Quick Reporting Tool
The ScamWatch Quick Reporting Tool is available 24 hours to report suspected scams and suspicious activity.
- Scams impact people in Scotland every day, sometimes costing them thousands of pounds.
- Reporting a scam to us helps us with our work to protect people across the country.
- Visit scamwatch.scot to use the Quick Reporting Tool.
Unfair Delivery Charges
Consumers in areas classified by retailers as ‘remote’ or ‘rural’ can often face increased and unfair delivery charges when compared to other customers.
- With recent increased awareness around unfair delivery charges, particularly in rural areas, this new multi-purpose resource allows individuals and businesses to check delivery prices against nationwide averages.
- Click HERE to find out how much delivery companies charge to ship to your address.
- If you believe you paid unfair delivery charges due to the area you live in, you can fill in a simple online form HERE. Relevant information will be passed onto the relevant authorities for further investigation.