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Category: Consumer Returns

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Consumer Returns

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record, Pets / Animals / March 21, 2022

Taking a pet to the vet for treatment is considered a ‘professional service’ in relation to consumer legislation. As with any professional service, the Consumer Rights Act 2015 requires that the service you receive be provided with reasonable care and skill. What can I do if I am unhappy about the service received? If you …

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this? Read More »

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record / March 21, 2022

Congratulations on the birth of your granddaughter and sorry to hear about the damaged item. There is consumer legislation that protects us when items we order for delivery arrive damaged. If it has been 30 days or less since you bought the goods and you do not believe they were of satisfactory quality at the …

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do? Read More »

I bought a car from a private individual and have received contact saying that there is outstanding finance on the vehicle. I am worried that the car may be taken away. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record, Finance, Vehicles / March 21, 2022

If you’ve bought a used car from a private seller, they should always have what is known as ‘legal title’, essentially meaning that the seller should have the legal right to sell the vehicle. If you have discovered that the car has outstanding finance attached to it, it is likely that it may have been …

I bought a car from a private individual and have received contact saying that there is outstanding finance on the vehicle. I am worried that the car may be taken away. Can you help? Read More »

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Faulty Goods, Featured in The Daily Record, Furniture / March 21, 2022

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality, meaning that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the sellers description and …

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help? Read More »

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable

Consumer Protection, Consumer Returns, Consumer Rights, Electrical, Household Goods, Net Zero, Safety, Sustainability, Technology, White Goods / March 21, 2022

An announcement from the UK Government on March 10th, 2021 outlined plans to implement legislation which will make appliances like fridges, washing machines, and televisions cheaper to run and longer lasting. UK consumers will soon find that their home appliances have a longer lifespan and greater cost-effectiveness, following the announcement of new energy efficiency legislation …

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable Read More »

Purchasing a Vehicle – Knowing Your Consumer Rights and Making Informed Choices

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Vehicles / March 21, 2022

There is a lot of speculation around the ‘best’ date of the month and time of the year to purchase a car. Some argue that March and September are optimal months due to the increased numbers of new car registrations, and subsequent pressure placed on car dealers to meet sales quotas. Others suggest that quieter …

Purchasing a Vehicle – Knowing Your Consumer Rights and Making Informed Choices Read More »

Covid-19 Returns and Refunds: Your Rights and the Situation Explained

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Online Shopping / March 21, 2022

Every January, many of us head to the shops to return or exchange Christmas gifts which appear to be faulty or were purchased in the wrong size. Due to current coronavirus restrictions however, only essential retailers can remain open, leaving many consumers wondering how to return or exchange their purchases.   Paul Martin, UK head …

Covid-19 Returns and Refunds: Your Rights and the Situation Explained Read More »

Making the Most of What We Have: New Year Planning 2021

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Debt, Debt & Money, Finance, Online Shopping, Saving Money / March 21, 2022

We all do it. Well, I know I do. We make that list in the week between Christmas and New Year of all the things that we promise ourselves that we will do over the course of the next 12 months that will fix our lives, make us more financially stable and let us save …

Making the Most of What We Have: New Year Planning 2021 Read More »

Returns and Refunds at Christmas – Your Rights

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Online Shopping, Technology / March 21, 2022

2020 has brought unprecedented changes to the way we do many things – including how we shop. This Christmas season, it is especially important to be aware of your options when it comes to returning items, especially during a time when many of us are turning to online retailers for our holiday purchases.      …

Returns and Refunds at Christmas – Your Rights Read More »

Cyber Monday: Avoiding Counterfeit Electronics and Issues with Games Consoles

Black Friday / Cyber Monday, Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Counterfeit Goods, Electrical, Post, Retail, Safety, Technology / March 21, 2022

Black Friday and Cyber Monday are set to be more popular than ever this year, with many retailers offering early and extended sales on the must-have items for Christmas. Cyber Monday presents an opportunity to pick up the latest gadgets and electrical equipment, including the newest releases of games consoles. With the genuine retailers out …

Cyber Monday: Avoiding Counterfeit Electronics and Issues with Games Consoles Read More »