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Category: Featured in The Daily Record

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Featured in The Daily Record

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record, Pets / Animals / March 21, 2022

Taking a pet to the vet for treatment is considered a ‘professional service’ in relation to consumer legislation. As with any professional service, the Consumer Rights Act 2015 requires that the service you receive be provided with reasonable care and skill. What can I do if I am unhappy about the service received? If you …

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this? Read More »

I am really struggling with household costs already and have seen last week that the price of water bills is going up. I didn’t think we paid for water in Scotland. Can you help?

Cost of Living, Featured in The Daily Record / March 21, 2022

Many people are feeling the pinch with rising costs for things like electricity, gas, and other household essentials. You have done the right thing by looking into what options may be available to you. You are not alone in your current situation, and support is on hand to help. Most households in Scotland are provided …

I am really struggling with household costs already and have seen last week that the price of water bills is going up. I didn’t think we paid for water in Scotland. Can you help? Read More »

I have been really struggling to heat my home over the last few months. My energy costs seem to have jumped up, with my direct debit massively increasing and I don’t understand why. Can you help?

Cost of Living, Energy, Featured in The Daily Record / March 21, 2022

I’m sorry to hear that you are struggling with energy costs. Many have seen a jump in the cost of their electricity and gas over the last few months for several reasons. The wholesale cost of energy has increased, meaning that many suppliers have had to increase the costs that they then charge to their …

I have been really struggling to heat my home over the last few months. My energy costs seem to have jumped up, with my direct debit massively increasing and I don’t understand why. Can you help? Read More »

I have been having ongoing issues with money and debt since my hours at work were reduced during the pandemic. These have been slowly increasing back to normal but overspending during the Christmas period has set me back again. Can you help?

Consumer Spending, Cost of Living, Debt & Money, Featured in The Daily Record / March 21, 2022

I’m sorry to hear that the pandemic impacted on your hours at work and your financial situation. Many have found themselves in a similar position, with reduction in hours and loss of employment. Additionally, the festive period can be an expensive time, with January having to be one of the most frugal months of the …

I have been having ongoing issues with money and debt since my hours at work were reduced during the pandemic. These have been slowly increasing back to normal but overspending during the Christmas period has set me back again. Can you help? Read More »

I’m planning to hit the January sales but have been known to overspend considerably in previous years. Can you offer any advice before I go shopping??

Christmas / Seasonal, Consumer Rights, Consumer Spending, Featured in The Daily Record / March 21, 2022

The January sales can be a good time to pick up a bargain, both online and on the high street. There are different things that we can do as consumers to make sure that we avoid living beyond our means. Create a Budget The simplest way to prevent an accidental overspend is to create a …

I’m planning to hit the January sales but have been known to overspend considerably in previous years. Can you offer any advice before I go shopping?? Read More »

I have been waiting on an item being delivered since September that I ordered online. This is for a Christmas gift, and the closer we are getting to the big day, the less hope I have that the item will arrive. Can you help please?

Christmas / Seasonal, Deliveries, Featured in The Daily Record / March 21, 2022

I’m sorry to hear that you are experiencing issues with your delivery. There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you …

I have been waiting on an item being delivered since September that I ordered online. This is for a Christmas gift, and the closer we are getting to the big day, the less hope I have that the item will arrive. Can you help please? Read More »

Recent storms meant that I was without electricity for an extended period. I have had various issues in the past with my supply and would like to know where I stand with this. Am I due any compensation from my supplier? 

Energy, Featured in The Daily Record / March 21, 2022

I’m sorry to hear that you’ve been having issues with your electricity supply. Anytime that a power cut occurs, you can call 105 to speak to the local network operator. You can report the situation to them or ask for information on what to do. You must complain to the energy distributor to claim compensation. …

Recent storms meant that I was without electricity for an extended period. I have had various issues in the past with my supply and would like to know where I stand with this. Am I due any compensation from my supplier?  Read More »

Some of the issues I experienced with deliveries and returning goods to retailers during the pandemic have made me uneasy about ordering Christmas gifts. I don’t always understand my rights on sending items back. Can you help?

Christmas / Seasonal, Consumer Rights, Consumer Spending, Featured in The Daily Record / March 21, 2022

Understanding our rights is important when shopping, especially during the festive season. Returning an Unwanted Item  It is important to understand that returns and refunds policies can vary from one retailer to another. This can affect what you will need to do to have your purchase refunded if required. Individual retailers have their own policies in place, …

Some of the issues I experienced with deliveries and returning goods to retailers during the pandemic have made me uneasy about ordering Christmas gifts. I don’t always understand my rights on sending items back. Can you help? Read More »

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record / March 21, 2022

Congratulations on the birth of your granddaughter and sorry to hear about the damaged item. There is consumer legislation that protects us when items we order for delivery arrive damaged. If it has been 30 days or less since you bought the goods and you do not believe they were of satisfactory quality at the …

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do? Read More »

I think that I have been scammed. I provided access to my router and laptop to someone claiming to be from Virgin Media and they have taken money from my bank account. Can you help?

Cyber Security, Featured in The Daily Record, Online Scams, Scams / March 21, 2022

There has been an increase in the number of reports from Scottish consumers who have been contacted by scammers claiming to be calling from Virgin Media and other internet service providers. These scammers often request access to be granted to the devices that their targets own, including laptops, mobile phones, and tablets. Access is usually …

I think that I have been scammed. I provided access to my router and laptop to someone claiming to be from Virgin Media and they have taken money from my bank account. Can you help? Read More »