Consumeradvice

Holidays / Travel

Our holiday was ruined by several issues with our luggage. When we arrived at our destination, they said our bags were delayed, and when the items eventually arrived, the cases were all scuffed and bashed and one was missing. What can I do about this?

When hold luggage is lost, damaged, or delayed, you are entitled to make a claim against the airline responsible. If your journey consisted of travelling with two or more airlines it will usually be the last airline you travelled with that you take your claim to, however you could make a claim to any of …

Our holiday was ruined by several issues with our luggage. When we arrived at our destination, they said our bags were delayed, and when the items eventually arrived, the cases were all scuffed and bashed and one was missing. What can I do about this? Read More »

Norwegian Airlines Examinership: What This Means For Consumers

Norwegian Airlines have announced this week that they have taken some decisions in relation to the structure of their business to benefit customers, employees, and investors. They have advised that they will continue to operate their flights on their network (already reduced due to Covid-19) and that at the moment, existing and future bookings are …

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Travel Refunds: Light at the End of the Tunnel…For Some

Many consumers continue to experience difficulties in obtaining refunds for travel cancelled due to Covid-19, despite intervention and encouragement by several consumer bodies for eligible consumers to be refunded in a fair and timely manner. Positive progress has been made in this area for many consumers, however there are still those awaiting part or full …

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Travel Insurance: Ensuring You Have Adequate Cover During COVID-19

Changes to travel insurance policies during the pandemic have already proven problematic for many consumers, with some insurance providers refusing to payout in the event of cancelled holidays. Consumers purchasing travel insurance policies after March, following the announcement of lockdown, found themselves faced with clauses indicating that they would not be able to claim for …

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Travel Restriction Changes (Spain & Luxembourg) – What You Need to Know

Both the Scottish and UK governments have been advising against all but essential travel since March. However, this advice has been lifted for certain destinations that ”no longer pose an unacceptably high risk”. This list previously included Spain and Luxembourg. However, due to an increased number of cases of Covid-19, the decision to include both …

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Advice Direct Scotland Lockdown Survation Poll

Advice Direct Scotland has conducted a nationwide Survation Poll assessing public opinion on a number of issues which have compounded by the public health crisis, including employment and travel. In light of the easing of lockdown restrictions in Scotland, we also sought to assess citizens’ feelings on returning to pre-lockdown activities, such as visiting bars …

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Caledonian Travel / Shearings Holidays Administration

Hotel and travel company Specialist Leisure Group has entered administration, leading to the cancellation of 64,000 bookings across the UK. The firm included Caledonian Travel, as well as coach holiday brands Shearings and National Holidays, hotel businesses such as Bay Hotels, Coast and Country Hotels and Country Living Hotels. All Wallace Arnold Travel shops are …

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David Urquhart Tours Winds Up Coach Tour & Hotel Business: Consumer Rights & Information for Employees

David Urquhart Travel have announced that they will be winding up their coach tour and hotel operations due to the current uncertainty of when operations will return to normal after the coronavirus outbreak. The company advised that all operations will be stopped in an orderly manner over the coming months. The company had lodged an …

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Your Rights When Travel Plans Don’t Go to Plan: A Guide to Flight & Holiday Refunds

consumeradvice.scot has received a large number of enquiries from Scottish consumers, concerned about a range of travel-related issues arising as a direct result of the coronavirus outbreak. This is not just about obtaining a refund. Many consumers have a considerable amount of money tied up in cancelled holidays, which has a significant impact on their …

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Repatriation of Consumers Stuck Abroad: Government & Airlines Working in Collaboration

The UK Government are working in collaboration with partners in the airline industry to provide support to members of the public who are abroad, seeking to return to the UK. The support comes after a pledge by the UK Government of £75 million of funding, which will see Government chartered flights of airlines such as …

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