Consumeradvice

Energy

The Energy Bills Support Scheme (EBSS) – Your Questions Answered

With the Energy Bills Support Scheme (EBSS) payments set to kick off from the 1st of October, many are wondering what this will mean for them, how this will work, and when they will see the benefit. Prime Minster Liz Truss has previously confirmed a new ‘Energy Price Guarantee’ to halt escalating annual bills for …

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I am really struggling with all my bills lately, with my gas and electric bills overdue, and my supplier is threatening to move me onto a prepayment meter going forward. I have never been in this situation before and am already limiting my usage. Can you help?

I am sorry to hear that you are struggling with your bills. Increases to energy costs and other goods and services has meant that everyone is feeling the pinch. It is important to remember that you are not alone in your situation, and help is available with debt and energy costs. Enforcement & Supplier Action …

I am really struggling with all my bills lately, with my gas and electric bills overdue, and my supplier is threatening to move me onto a prepayment meter going forward. I have never been in this situation before and am already limiting my usage. Can you help? Read More »

Cost-of-Living – Making the Most of Our Energy & the Support Available

Increases to prices and the cost-of-living are affecting us all. With energy costs soaring and inflation making everyday items increasingly expensive, it’s more important now than ever to understand the ways we can reduce our outgoings, and to be aware of the sources of support that are available that can help. It’s not always easy …

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I have prepayment meters for energy and expect my bills to increase moving towards the winter months. I am also having difficulty getting to the shops to top up. I have been told that I can switch to a meter where I pay when I get the bill but am not sure. Can you help?

Prepayment customers can request to switch to credit meters for several reasons. This includes when someone has just moved into a property, as well as other circumstances.  With this type of meter, you will have the option to receive regular bills or pay through Direct Debit. Even if there is debt on the meter, prepayment …

I have prepayment meters for energy and expect my bills to increase moving towards the winter months. I am also having difficulty getting to the shops to top up. I have been told that I can switch to a meter where I pay when I get the bill but am not sure. Can you help? Read More »

I recently found out that I have been switched energy suppliers without my consent. Both my original supplier and the new one are still operating, but are not agreeing on how to sort this out and it has left me in billing limbo at the worst time. Can you help?

It sounds like something known as an ‘erroneous transfer’ has taken place. These types of transfer happen when an energy customer is switched over from one energy supplier to another, sometimes by accident without their permission to do so. Erroneous transfers can happen for several reasons, include mismatches of meter and property location information; clerical …

I recently found out that I have been switched energy suppliers without my consent. Both my original supplier and the new one are still operating, but are not agreeing on how to sort this out and it has left me in billing limbo at the worst time. Can you help? Read More »

Energy Bills – Demystifying the Jargon & Sources of Support

With all the recent news about energy increases, price hikes, and everything else that is going on in the world, it’s easy to get bogged down and confused by the jargon being used. When it comes to how we spend our money, being in the know and understanding where it is going is more important …

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I have been really struggling to heat my home over the last few months. My energy costs seem to have jumped up, with my direct debit massively increasing and I don’t understand why. Can you help?

I’m sorry to hear that you are struggling with energy costs. Many have seen a jump in the cost of their electricity and gas over the last few months for several reasons. The wholesale cost of energy has increased, meaning that many suppliers have had to increase the costs that they then charge to their …

I have been really struggling to heat my home over the last few months. My energy costs seem to have jumped up, with my direct debit massively increasing and I don’t understand why. Can you help? Read More »

Recent storms meant that I was without electricity for an extended period. I have had various issues in the past with my supply and would like to know where I stand with this. Am I due any compensation from my supplier? 

I’m sorry to hear that you’ve been having issues with your electricity supply. Anytime that a power cut occurs, you can call 105 to speak to the local network operator. You can report the situation to them or ask for information on what to do. You must complain to the energy distributor to claim compensation. …

Recent storms meant that I was without electricity for an extended period. I have had various issues in the past with my supply and would like to know where I stand with this. Am I due any compensation from my supplier?  Read More »

Greenwashing & Misleading Environmental Claims – What Does it All Mean?

  What is Greenwashing? Greenwashing is used to describe the practice of companies launching adverts, campaigns, products etc., under the pretence that they are environmentally beneficial. In other words, environmental claims are made which suggest that a product, service, process, brand, or business is better for the environment. They include claims that suggest or create …

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Green Network Energy & Simplicity Energy Cease Trading – What This Means for Consumers

On 27th January 2021, it was announced that energy suppliers Green Network Energy and Simplicity Energy have ceased trading. Ofgem state that Green Network Energy supplies gas and electricity to around 360,000 domestic customers as well as a smaller number of non-domestic customers. Simplicity Energy supplies gas and electricity to around 50,000 domestic customers. What does …

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