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Counterfeit Goods: Impacts on Consumers and the Economy

Counterfeit Goods: Impacts on Consumers and the Economy

We all like to feel like we are getting value-for-money in anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard ...

Norwegian Airlines Examinership: What This Means For Consumers

Norwegian Airlines Examinership: What This Means For Consumers

Norwegian Airlines have announced this week that they have taken some decisions in relation to the structure of their business to benefit customers, employees, and investors.

Cyber Security – Protecting Your Information When Shopping Online

Cyber Security – Protecting Your Information When Shopping Online

Cyber scams can come in various forms and impact consumers in different ways. With a variety of methods employed by scammers to gather consumer information, being aware can ensure that we are not caug...

Delivery Issues: Incorrect, Damaged or Stolen – What Are Our Rights?

Delivery Issues: Incorrect, Damaged or Stolen – What Are Our Rights?

In yesterday’s article, we looked at consumer rights in relation to delays on deliveries, but what rights do consumers have in situations where items simply don’t arrive, or orders are incorrect or da...

Delivery Timescales – Consumer Rights When Deliveries Are Late

Delivery Timescales – Consumer Rights When Deliveries Are Late

Online shopping provides many benefits, one of the greatest being the ability to order items to be delivered by the next day or sooner. Many retailers offer next-day delivery options when ordering onl...

Shopping Online – Avoiding Hidden & Unfair Delivery Charges

Shopping Online – Avoiding Hidden & Unfair Delivery Charges

Unfair delivery charges, specifically increased costs for those living in what many would classify as ‘remote or rural’ areas, continues to be an ongoing issue for many Scottish consumers. This can ta...

Online Shopping – Understanding the Gimmicks and Making the Most of Your Money

Online Shopping – Understanding the Gimmicks and Making the Most of Your Money

Online shopping means easier access to purchase the things that we want, with delivery straight to our doors. With many offers available, and clever online and email marketing directed towards consume...

Travel Refunds: Light at the End of the Tunnel…For Some

Travel Refunds: Light at the End of the Tunnel…For Some

Many consumers continue to experience difficulties in obtaining refunds for travel cancelled due to Covid-19, despite intervention and encouragement by several consumer bodies for eligible consumers t...

Contactless Fraud: Changing Payment Methods Mean Increased Risks

Contactless Fraud: Changing Payment Methods Mean Increased Risks

We have seen many changes in retail since the start of the year. The coronavirus pandemic has meant that shopping looks and feels very different for most of us. Limits to the numbers of shoppers allow...

Fireworks: Sales, Setting Them Off and everything Safety this 5th of November

Fireworks: Sales, Setting Them Off and everything Safety this 5th of November

With many local authority and professionally-arranged fireworks displays cancelled this year due to coronavirus restrictions, a greater number of Scottish consumers may look to alternatives, such as b...

Halloween 2020 - Changed Days, Same Safety Considerations

Halloween 2020 - Changed Days, Same Safety Considerations

Halloween 2020 is set to look and feel a lot different to previous years. With COVID-19 restrictions meaning limited contact with others and going door-to-door ‘trick or treating’ not being a viable o...

Ofgem Announcement – Assistance for consumers struggling with energy bills

Ofgem Announcement – Assistance for consumers struggling with energy bills

On 19th October 2020, Ofgem (the Office of Gas and Electricity Markets) announced plans to strengthen protections for energy customers who are struggling to pay their energy bills. From the 15th of De...

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