Alternative Dispute Resolution within the telecoms industry
Below are some of the main telecom providers within the UK and a direct link their formal complaints procedures, including details of the appropriate ADR schemes to utilise when complaining.
If your provider isn’t listed; then we would suggest firstly checking their online complaints process details or contacting them directly to check which scheme they belong to.
BT
Complaints process can be found here
EE
Complaints process can be found here
Plusnet
Complaints procedure can be found here.
Sky
Complaints process can be found here
Talk Talk
Complaints process can be found here
Virgin Media
Complaints process can be found here
Post Office
Complaints process can be found here
Vodafone
Complaints procedure can be found here
O2
Complaints process can be found here
Three Mobile
Complaints process can be found here
Tesco Mobile
Complaints process can be found here